Email Insights 

Bear AI’s Email Insights module helps support teams identify and act on emotional tone in customer communications. It allows proactive issue resolution by analyzing sentiment at the email and sentence level.

Bear AI modules are built with a powerful feature set designed to streamline your workflows and surface critical insights fast.

Features

Bear AI’s Email Sentiment module provides structured, actionable insight into how your team communicates with customers. Rather than relying on vague “feelings” or keyword triggers, our AI analyzes tone contextually at both the message and sentence level. It’s optimized for support teams who need fast, clear visibility into client satisfaction risk signals.

• Real-time sentiment analysis (positive, neutral, negative) for every incoming message

• Sentence-level breakdowns to spot specific escalation risks within an email

• Interactive dashboard showing sentiment trends, keyword frequencies, and inbox-level summaries

• Targeted inbox monitoring: connect only the mailboxes that matter

• Ability to delete sensitive emails from the dataset to prevent team-wide visibility

• Keyword filtering and rules engine to fine-tune what gets analyzed and flagged

Trend Analysis

Bear AI’s Trend Analysis shows your email sentiment trends over time.  You can filter by client or by date range.

Latest Emails

Latest Emails shows an aggregate view of the emails delivered to or sent from every mailbox you’ve linked to Bear.

Users can filter by a variety of factors, including:

• Email Sentiment (overall)
• If a Negative Sentence is present.
• Date Range
• Client 
• Incoming / Outgoing Email

Users with permission can easily view the email contents or delete sensitive emails.

Sentiment Analysis

Bear AI’s Sentiment Analysis analyzes the email as a whole as well as each sentence individually.

Getting Started

In the left sidebar, click “Sentiment Analysis” then “Email Accounts.”

1. Add your Microsoft or Google account(s)

2. Select which inboxes to monitor

3. Bear AI begins analyzing incoming emails automatically

Implementing Email Insights

Implementation is fast and admin-friendly.  No lengthy onboarding or dev work required. Bear AI connects directly to Microsoft and Google accounts using approved and secure OAuth methods. You can onboard an entire support team in minutes.

1. Navigate to the Email Sentiment section

2. Authenticate and link the desired inboxes

3. Define filters (optional) to refine what’s monitored

4. View insights in real-time via the Sentiment Dashboard

5. Assign user roles:

   • View-Only: Users can explore trends and flagged messages

   • Write: Users can connect new inboxes or configure filters

   • Delete: Can delete messages and email inboxes, but cannot add new email inboxes.

   • Admin: Full access, including sentiment deletion, rules, and group management

Admins can also create security groups to manage module-level access — ensuring that only the right individuals can view inbox content, adjust configuration, or trigger actions.

Best Practices & Troubleshooting

• Limit analysis to customer support inboxes for signal clarity
• Monitor both incoming and outgoing emails separately.
• Use dashboards weekly to guide support team coaching
• Customize alerting thresholds to flag critical sentiment shifts
• Create user groups inside the Admin Panel to limit which users can see and delete emails from Bear.
• Add Clients inside the Admin Panel so you can drill down sentiment by client.
• Add Clients inside the Admin Panel so you can drill down sentiment by client.
• Delete sensitive emails with one-click in the “Latest Emails” tab.

Pricing

$0.03 per email processed